Software Maintenance, Administration and Support Services

Software Support at Inspire Cube means all possible assistance and control of the software product developed to improve, optimize and eliminate the errors after its transfer into operation. Software Support – is one of the stages of the software development lifecycle that follows the software implementation in operation. Software Maintenance and Support means fixes of the detected defects, as well as implementation of the new functionality to improve the usability and applicability of the software.

Professional services of technical support and software maintenance is a way to reduce total cost of software systems ownership and provide an opportunity to improve them. Works are performed across all the interconnected elements of the whole IT infrastructure of the enterprise.

Depending on the customers’ needs Inspire Cube offers:

  • Systematic analysis of the incoming problems, searching the bottlenecks in the software product, its improvement
  • Remote support via telephone and electronic communication
  • IT support of the software
  • Defects removal in the code and implementation of the new functionality
  • Software modification on the bases of the analysis of the root causes of critical problems
  • Software reengineering in accordance with the latest marketrequirements
  • Source code processing to improve software quality, etc.

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Inspire Cube provides Administration Services of the Following Software Systems:

Databases Administration

  • Oracle
  • MS SQL Server
  • PostgreSQL
  • MySQL
  • Sybase
  • OLAP
  • MS Access

Application Servers Administration

  • JVM, JBoss, WebSphere, Tomcat, WebLogic, Apache, LDAP
  • IIS, .Net, Active Directory, SharePoint and others.

Operating Systems Administration

  • Linux / Unix (Red Hat, Free BSD, Fedora, Debian,  Ubuntu)
  • Windows (Windows Server 2003, 2005, 2008, 2012)

We offer maintenance and support of the following IT systems as a part of software development project:

  • Corporate internet/intranet solutions and systems
  • Desktop and web applications
  • Mobile Applications: Android, iOS (iPhone, iPad), BlackBerry
  • Data analysis and statistics systems
  • Data processing and visualization systems

Inspire Cube Services in Software Maintenance and Support Field:

System Monitoring

Monitoring of the functioning and performance of the software 24/7. Support team will fix the threat hovering server, critical decline in memory or excessive load on the system and correct the problem promptly.

The planned installation of security patches, spyware removal, support for anti-virus software, anti-spam and security of information networks.

  • Software Application Monitoring
  • Server diagnosis
  • Manage Connections and Remote Access
  • Logging the system events
  • Backup and Restore
  • Application Support
  • Detection, diagnosis, analysis and troubleshooting
  • Providing workarounds and immediate troubleshooting
  • Installing the software update
  • Packet delivery of new features
  • Security Audit

Improve Application Performance

In order to improve application performance Inspire Cube team will modify the code to migrate and expand the functionality of the application or system in accordance with the business needs of the customer. Applications maintenance and support may include:

  • Software architecture and code audit
  • Audit related documentation
  • Testing the functionality and performance
  • Elimination the faults
  • Operative correction of faults
  • Performance Optimization
  • Restoring Documents
  • Planning for change
  • Maintenance and support
  • Technical support online
  • Update systems in accordance with the plan, as well as on demand
  • Detection of problems and eliminate the causes
  • Backup and Restore

New functionality implementation is made on the customer’s agreement with additional charge.

Choosing Inspire Cube you’ll get

Full range of services

Inspire Cube provides comprehensive support and maintenance of software – from an objective evaluation of the system and consulting to 24/7 support, releasing your staff to concentrate on the routine tasks and optimizing IT costs.

Experienced team

Our team of more than 80 employees, with unique skills and experience to meet the challenges in the area of ​​support and maintenance of software systems.

Innovative solutions

Dedicated team Inspire Cube closely following the latest trends in the world of high technology, providing the best match of your quality standards.

Cost optimization

You pay only for the services in which there is a real necessity. As soon as your business needs change, Inspire Cube experts correct the set of services provided, respectively.

Modern world of business requires the fast response to changing conditions, new requirements, requires improving the system, its conformance to the standards. The more complex is the enterprise, the more complicated is the system managing the business processes, and the more important to provide it technical support.

If you are interested in the services of software maintenance and support form Inspire Cube, please, contact us for detailed information and to discuss the project.

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